Refund policy

Returns & Exchanges
Change of Mind
• For hygiene reasons, returns or exchanges for change of mind are not accepted on any jewellery item.  This helps ensure every customer receives jewellery that is new and unworn.
•If your item arrives faulty, damaged or not as described, we're happy to refund, replace or offer store credit in line with Australian Consumer Law.

How to Request a Return

Faulty or Incorrect Items
• If your item arrives damaged, faulty, or incorrect, please contact us at support@kimyah.com.au within 7 days of receiving your order.

• We will arrange a replacement, repair, or refund at no cost to you.

Include your order number and a clear photo of the item.

Returned items must include all components.

Custom or Sale Items
• Custom-made, personalised, or final sale items cannot be returned unless faulty.

Refunds
• Refunds are processed to your original payment method within 5–10 business days of receiving your return.
• Shipping costs are only refundable if the item is faulty or damaged.