Privacy policy
Effective Date: October 2025
At Kimyah, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This policy explains how we collect, use, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
We collect personal information that you provide directly, including:
• Your name, email address, and contact details
• Billing and shipping addresses
• Payment information (processed securely via third-party providers)
• Messages or feedback submitted through our contact form or email
We may also automatically collect non-identifying information such as browser type, device information, and site usage statistics to improve your experience.
How We Use Your Information
Your information may be used to:
• Process and deliver your orders
• Communicate with you about purchases, updates, or promotions (if you opt-in)
• Improve our website, products, and customer service
• Comply with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
Payment Security
We process payments securely through trusted third-party providers, including Shop Pay, PayPal, and direct credit/debit card payment gateways.
When you provide your payment details, they are encrypted and processed securely by these platforms.
Kimyah does not store or have access to your full credit card information.
All transactions comply with Payment Card Industry Data Security Standard requirements to protect your data.
Cookies and Tracking
Our website uses cookies to improve functionality and personalise your shopping experience.
You can disable cookies in your browser settings, but please note that some website features may not function properly without them.
Data Security
We use appropriate technical and organisational safeguards, including SSL encryption, password protection, and secure hosting through Shopify, which complies with international privacy and data security standards.
Your Rights
You have the right to:
• Access and update your personal information
• Request deletion of your data (where legally permitted)
• Opt out of marketing communications at any time
Requests can be made by emailing us at support@kimyah.com.au
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updates will appear on this page with a revised effective date.
Contact Us
If you have any questions about this policy or how your data is handled, please contact us:
Email: support@kimyah.com.au
Website: kimyah.com.au